How long until your access request is assessed?
Upon receiving a valid access request, the NDIA must respond within 21 days. You can find more information about this in the NDIA Operational Guidelines. This timeframe applies to a person who resides in an NDIS area, and who has made a valid request with all relevant information and evidence about their disability or impairment.
In some cases, the NDIA may need more documents, assessments or evidence, which means it might take longer for your request to be assessed.
Call NDIS on 1800 800 110 if you have any questions or to ask for an access request form.